Effective Date: July 23, 2025
Company Name: Your Home Maintenance Plan
Location: Indiana, USA
At Your Home Maintenance Plan, we work hard to schedule and prepare for each quarterly visit to ensure our customers receive prompt, high-quality service. Because of the advanced planning, technician scheduling, and associated costs, the following Refund and Cancellation Policy applies to all subscribers.
1. Subscription Billing
Subscriptions are billed monthly in advance starting at $79.99/month (may be more depending on add-ons, tax, and size of the home).
Your billing date is based on the original date of sign-up.
Subscriptions auto-renew unless canceled in accordance with this policy.
2. Cancellation Policy
To cancel your subscription:
Send notice (online, email or phone) to our office at least 7 days before your next billing date.
If cancellation is received after the billing date, the subscription will remain active through the end of that paid month.
Important: If a seasonal visit has already been scheduled or completed within the current billing cycle, cancellation will not result in a refund.
3. Refund Policy
We do not offer refunds for:
Partial months or unused services
Missed or declined seasonal visits due to lack of access
Same-day cancellations or no-shows
4. Rescheduling Policy
You may reschedule a seasonal visit up to 48 hours in advance without penalty.
Rescheduling with less than 48 hours’ notice may incur a $50 fee.
Missed appointments with no prior notice will be marked as completed and are not refundable.
5. Service Eligibility
Refunds will not be issued for services we were unable to perform due to:
Inaccessible areas of the home
Unsafe or hazardous working conditions
Uncooperative pets or locked entries
Customer failure to respond to scheduling communications
6. Exceptions and Disputes
We aim to provide exceptional customer service and are happy to review disputes on a case-by-case basis. Please contact us at support@yourhmplan.com with any concerns.
7. Contact Information
Your Home Maintenance Plan
Email: support@yourhmplan.com
Phone: 317-564-7699
Thank you for understanding the importance of fair scheduling and resource allocation. This policy ensures we can continue to offer consistent, high-quality service to all members.